You no longer have to visit an Apple Store if you forget your Vision Pro passcode

Apple launched the company Vision Pro an update that fixes one of their most confusing issues at launch. Starting with visionOS 1.0.3, available Monday, headset owners who forget their passwords can reset their devices and start over with a fresh installation. Earlier, owners who lost their passwords had to visit an Apple Store — or send the device to AppleCare customer support — for a $3,500 device reuse.

Today’s new software is the first visionOS update since the mixed reality headset was introduced to customers. The first two came before the public release, when only reviewers and developers had it. MacRumors first informed in today’s software update.

Apple’s official release notes state: “This update fixes important bugs and adds an option to reset your device if you’ve forgotten your passcode.” It’s unclear why Apple would launch expensive hardware with a feature that required a visit to a physical store if it only took a few weeks to provide an easier solution that more closely aligned with its other products.

Devindra Hardavar of Engadget sees Apple’s $3,500 headset as a mix of admiration and disappointment — better for developers or wealthy Apple fans than the general public. “This is the Vision Pro experience in a nutshell,” writes Engadget’s editor-in-chief. “Wonder and disappointment. Looking into the future limited by the equipment we have today – even if that equipment is some of the best we’ve ever seen.”

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