Samsung’s secret war on repair

Manufacturers may hate independent repair shops, but Samsung and Apple seemed to have embraced the direction the political wind was blowing. Unfortunately, . The details of the contract that the Korean giant is asking repair shops to sign include some pretty un-user-friendly rules.

This includes sending your information and device identification to HQ, including all the details of your repair problem. If your phone is found to be using an aftermarket or non-Samsung part, the store should dismantle it immediately and raise the alarm. This is extremely problematic and likely violates US laws regarding the right to use third-party parts for repairs.

Repairman at iFixit around the same time. iFixit said there were irreconcilable differences between the pair’s philosophies, such as the high cost of replacement parts and the largely unrepairable nature of Samsung phones.

– Dan Cooper

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