Google Gemini chatbots are coming to a customer service interaction near you

More and more companies are choosing to deploy AI-powered chatbots to handle basic customer service queries. At the ongoing Google Cloud Next conference in Las Vegas, the company revealed Gemini-powered chatbots that its partners are working on, some of which you can interact with. For example, Best Buy is using Google technology to create virtual assistants that can help resolve product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another app that can help you plan a vacation on its mobile app, while Mercedes Benz is using Gemini to improve its smart sales assistant.

Security company ADT also makes an agent that can help you set up your home security system. And if you’re a radiologist, you can contact Bayer’s Gemini-enabled software for diagnostic assistance. Meanwhile, other partners are using Gemini to create seamless experiences for customers: Cintas, Discover, and Verizon are using generative AI capabilities in different ways to help their customer service staff find information more quickly and easily.

Google also launched Vertex AI Agency Builder, which it says will help developers “easily build and deploy enterprise-ready gen AI experiences.” OpenAI’s GPTs and Microsoft’s Copilot Studio. Builder will provide developers with a set of tools they can use for their projects, including a code-free console that can understand natural language and build Gemini-based AI agents in minutes. Vertex AI certainly has more advanced tools for more complex projects, but their overall goal is to simplify the creation and maintenance of customized AI chatbots and experiences.

At the same event, Google also announced a new AI-powered video generator for Workspace, as well as the first ARM-based CPU designed specifically for data centers. By launching the latter, it takes over Amazon, which uses it Graviton processor powering the cloud network over the past few years.

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