Telegram takes on WhatsApp with business-focused features

Telegram is not so good It is widely used like WhatsAppBut businesses can add it now as a communication option for their customers if they want. Anyone can now on the messaging app convert their account sign in to a business account to gain access to features designed to make it easier for customers to find and connect with them. They will be able to display their business hours on their profile and mark their location on a map. With business hours, customers can see at a glance if they are still open and what time of day they close.

A screenshot showing a business profile on Telegram.A screenshot showing a business profile on Telegram.


Businesses can also customize their landing pages and display information about their products and services in empty slots, giving customers a glimpse of what’s on offer before they even make contact. To make it easier to respond to multiple requests, Telegram Business accounts will also be able to create and save predefined messages that they can send as quick replies. Of course, they can also pre-write welcome and away messages that are automatically sent to customers who contact them. They can use a Telegram Bot to chat with their customers, although we all know how annoying it can be to talk to a bot when you should be talking to a human customer service representative. All these features are free, but only for those with a Telegram Premium account, which costs $5 per month.

In addition to introducing new business-oriented features, Telegram has announced that it is also giving channel owners. 50 percent of revenues they earn from ads displayed on their channel as long as they have at least 1000 subscribers. According to information previously shared by the company’s founder, Pavel Durov, Telegram looks good financially and can afford to be so generous. Durov said The Financial Times he said he expects the messaging app to be profitable by next year and is currently exploring a future initial public offering.

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