The Federal Trade Commission has put Uber back in the spotlight. Bloomberg said the regulator is investigating complaints about the Uber One subscription program. Customers alleged that the company signed users up to the service without their consent and made it difficult to cancel their subscriptions. according to documents seen by BloombergThe commission opened this investigation earlier this year.
“We will continue to respond to all questions the FTC may have about our cancellation policies,” Uber spokesman Noah Edwardsen told the publication. program membership—in fact, most of these cancellations take 20 seconds or less.”
In early 2024, the FTC ratified a “click to cancel” rule that requires companies to make it easy to unsubscribe. The regulator sued Amazon and Adobe for similar claims related to subscription products over the past year.
It’s also not the first time the FTC has investigated a rideshare company. Uber reached an agreement with the agency In 2017 around questions of inflating driver earnings to encourage recruitment. in 2018the company also pleaded guilty to data breaches and misuse while trying to cover up the scope of the problem.
