Apple determined that it was a “very small percentage.” iPhone 14 Plus models have rear camera issues and this one started the service program to repair them for free. If your phone doesn’t show a preview when you use the rear camera, then you can get your phone repaired free of charge – you can also contact Apple for a refund if you’ve already paid for the repair. The affected devices were manufactured between April 10, 2023 and April 28, 2024, roughly half a year after the model began shipping in 2022.
You can check the serial number of your device on the screen Official repair program page to know if your device is logged in or not. To get it fixed, you can bring your phone to an Apple Authorized Service Provider or an Apple retail store after making an appointment. If you want to mail your device to a repair center, you can also contact Apple Support. The program covers repairs on all eligible phones for three years from the date of original purchase, so you might want to keep that in mind if your device starts showing problems in the future. Apple says it may “restrict or limit repairs” to the device’s original region of purchase, so you’ll need to contact the company if you bought your iPhone while traveling outside of your country.
