The Sonos app is broken and it’s been causing a lot of problems for not only customers but also dealers and installers for the past few months. He now documents the software problems he’s already solved on a public Trello board that you can view and review for yourself. The company has a Social and Community Manager, Keith Nieves announced A Trello board on Reddit describes it as a way to keep people updated on “progress towards a normal core app.” While Sonos is the first to take this approach, it’s not a new idea for the tech industry: Fortnite keeps a Trello board is full of information about bugs that plague various aspects of the game.
Problems with the Sonos app began to appear after the company prompted a major application redesign returned in April. The updated software was supposed to make it easier to play different types of content and introduce more new features. Instead, users found that the app lacked key features such as the ability to set alarms. It was also riddled with performance and reliability issues that prevented them from retuning the speakers, preventing the speakers from working at all, and making it difficult for them to add new devices to their home setups.
Sonos CEO Patrick Spence he admitted In a post published in July, it said people were experiencing “significant issues” with the company’s new app. He said Sonos has been rolling out updates to the app since May that improve performance, and has a timeline for other fixes, including improving alarm consistency and restoring edit mode for playlists rolling out over the next few months.
Nieves maintains the Trello board himself for now, and so far it contains release notes from previous revisions, as well as a list of upcoming patches. He said the cards on the board came from various writings and release notes communications, and he acknowledged that the board “isn’t an exhaustive list of every item. [Sonos’] an internal roadmap, nor a complete view of all known issues.” Although he seemed open to cooperating with users, asking users to PM him if they encountered problems not listed on the card.
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