CrowdStrike has taken a lot of flak over it it shut down most of the planet’s computer systems last month. Something the company doesn’t have because though .
Delta CEO Ed Bastian the company had “no choice” but to seek damages. The airline canceled more than 5,000 flights and said it was looking at more than $500 million in lost revenue and compensation to passengers.
New: CrowdStrike accuses Delta of creating a “misleading narrative that CrowdStrike was responsible for Delta’s IT decisions and response to the outage.” A letter from CrowdStrike’s outside counsel: pic.twitter.com/OMD3iY6U9M
— David Slotnick (@David_Slotnick) August 5, 2024
However, CrowdStrike claims it has offered to help Delta several times, only to be rebuffed. “CrowdStrike has worked tirelessly to help its customers and continue to serve their clients,” CrowdStrike attorney Michael Carlinsky To his colleague at Delta. “Several hours after the incident, CrowdStrike contacted Delta to offer assistance and ensure Delta was aware of the remediation in place. In addition, CrowdStrike’s CEO personally contacted Delta’s CEO to offer on-site assistance, but received no response.”
Carlinsky further notes that if Delta takes legal action, it will have to explain “why Delta’s competitors who faced similar problems restored all operations faster” and “why it denied free on-site assistance from CrowdStrike technicians who have helped many other customers with this.” . restores operations more quickly than Delta.” CrowdStrike’s liability is contractually limited to “single-digit millions,” the lawyer adds.
CrowdStrike’s public relations team made similar comments last week About Delta’s rejection of “our repeated efforts to help him recover quickly.” However, a formal letter from the company’s lawyer carries a bit more weight, especially in light of the threat of legal action.
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