Intel has extended the warranty period of the controversial Core 13 and 14th generation processors by two years. community post. The company says it will share more details in the coming days, but for now, customers just waiting for their PCs to fail can at least know they won’t have to spend money to replace their processors. Intel announced in July after extensive analysis found that high operating voltage causes instability problems with these particular processor models for many people.
The microcode algorithm appears to be sending incorrect voltage requests to the processor, causing users’ computers to crash. The company is working on a patch that it plans to release in mid-August, but for some people that might be too late: Tom’s device notes that the patch will no longer fix crashed processors. An indie game studio called Alderon Games informed according to the observations of its employees, the failure rate of the processors is 100 percent. Even CPUs that work well get corrupted and eventually fail. That’s why the extended warranty is very welcome, especially since some models only have a one-year warranty.
“Intel is committed to making sure that all customers who have or are currently experiencing instability on their 13th and/or 14th generation desktop processors are supported through the exchange process,” the company wrote in its announcement. He also admitted that “it has been a difficult issue to clarify and definitively find the root cause”. For now, Intel advises those purchasing systems from PC manufacturers to contact the brand’s support team. In the meantime, people buying boxed CPUs for their PCs can get in touch Intel customer support.
